Why Law Firm Intake Training Doubles Retention

In this episode of the AGM Attorney Podcast, Josh Konigsberg sits down with Brooke Birkey, founder of Level Up Law Firm Business Coaching, to talk about how law firms can reduce turnover, increase conversions, and build more effective teams through better intake training and internal operations.

Brooke shares how her coaching programs help law firms improve performance by focusing on staff development, emotional intelligence, and the systems behind intake, case management, and client communication. She explains how training leads to higher retention, why scripted but flexible intake improves conversion, and how hiring strategies need to evolve in today’s market. Brooke also highlights key trends around staffing gaps, burnout, and the limits of relying too heavily on AI.

If you want to grow your law firm without constantly replacing staff or missing opportunities at intake, this episode offers real solutions grounded in experience.